Support Helplines: You are not alone

Christmas is a wonderful time, but it can also be a lonely, scary time for a lot of people. If you’re stressed, worried or lonely, please talk to someone – you are not alone.

Two hands touching each other against a black background

Christmas can be a stressful time so if you are in need of support, please talk to someone. The situation may feel hopeless, but it can really help to share your worries with someone.

If you don’t feel able to talk to a friend or family member, there are plenty of organisations who are ready to listen and help. Please do get in touch with one of them if you are in need of support

You are not alone.

All numbers that start with 03 are charged at the same rate as standard landline numbers starting with ’01’ or ’02’. If your phone tariff offers inclusive calls to landlines, calls to 0330 numbers will also be included on the same basis.

Calls to 0800 and 0808 numbers are free of charge from mobile phones and landlines.

Alcoholics Anonymous
0800 9177 650

Anxiety UK
03444 775 774 – helpline available on weekdays between 9.30am–5.30pm
Text Service: 07537 416905
Therapy on demand

Beat – Beating eating disorders
Helplines are open 365 days a year: 12pm – 8pm during the week, and 4pm – 8pm on weekends and bank holidays. If you can’t get through immediately, do try again or try the web chat.
Other support services:
Help line 0808 801 0677
Youth Line 0808 801 0711
Student Line 0808 801 0811

Beaumont Society
National self-help body for the Transgender community
The information line is available 24/7, 365 days of the year
01582 412220

Bipolar UK
Leave a message through the chatbot at to speak to the Peer Support Line

CALM (Campaign Against Living Miserably)
If you’re a man experiencing distressing thoughts and feelings, the Campaign Against Living Miserably (CALM) is there to support you. Their phone lines are open from 5pm–midnight, 365 days a year.
They also have a webchat service if you prefer not to talk on the phone.
Nationwide: 0800 58 58 58

0800 1111
You can also send them an email or use the confidential online chat

Cruse (Bereavement Care)
Helpline open Monday-Friday 9.30-5pm (excluding bank holidays), with extended hours on Tuesday, Wednesday and Thursday evenings, when they’re open until 8pm. Also open 10am-2pm on Saturdays and Sundays.
0808 808 1677

Christmas opening hours:
Monday 21st Dec | 9:30am – 5pm
Tuesday 22nd Dec | 9:30am – 8pm
Wednesday 23rd Dec | 9:30am – 8pm
Thursday24th Dec | 9:30am – 8pm
Friday 25th Dec | 10am – 2pm
Saturday 26th Dec | 10am – 5pm
Sunday 27th Dec | 10am – 2pm
Monday 28th Dec | 9:30am – 5pm
Tuesday 29th Dec | 9:30am – 8pm
Wednesday 30th Dec | 9:30am – 8pm
Thursday 31st Dec | 9:30am – 8pm
Friday 1st Jan | 10am – 2pm
Saturday 2nd Jan | 10am – 5pm
Sunday 3rd Jan | 10am – 3pm

Grief Encounter
Supporting bereaved children and young people, and their family and friends.

You can call the Grieftalk phone line on 0808 802 0111, 9am-9pm Monday to Friday.
Webchat is also available on their website or you can email Grief Encounter at any time.

Marie Curie
Care and support through terminal illness for patients and their loved ones.

Call 0800 090 2309 for practical information and emotional support.
Support Line is open 8am – 6pm Monday to Friday and 11am – 5pm on Saturdays. On bank holidays it is open 10am – 4pm.
You can speak to an Information and Support Nurse 10am – 4pm, Monday to Friday.

You can also use the online chat service

Mind’s Infoline is open from 9am–6pm weekdays on 0300 123 3393 or you can text on 86463

Mind’s Legal Line is open from 9am–6pm weekdays on 0300 466 6463

Non-emergency NHS line

For non-emergency medical information call 111
In Wales, call NHS Direct on 0845 46 47


If you are a student, you can visit the Nightline website to see if your university or college runs a nightline listening service.

No Panic – Anxiety Support
Helpline open 10am-10pm 365 days a year: 0300 772 9844
Youth Helpline for 13 to 20 year olds: 0330 606 1174
The Youth Helpline is open Monday, Tuesday, Wednesday, Friday: 3pm to 6pm | Thursday and Saturday: 6pm to 8pm

During the night hours the crisis message is played. This is a recorded breathing exercise that can help you through a panic attack and help you learn diaphragmatic breathing. You can also access the crisis message 24hrs a day by calling 01952 680835.

Papyrus – Prevention of young suicide
If you’re under 35 and struggling with suicidal feelings and self-harm, the Papyrus HOPEline can offer practical advice.
0800 068 4141 – open weekdays 9am–10pm, weekends 2pm–10pm and bank holidays 2pm–10pm.
Text: 07860 039967

Refuge – Domestic Violence support
Free 24-hour national helpline
0808 2000 247

Live chat available Mon-Fri 3-10pm at

116 123 – this is a free-to-call number, open 24/7 365 days a year and calls to this number will not appear on your phone bill
You can also email and they will respond within 24 hours
More information about contacting via letter or in office on their website


The SANEline number below cannot operate at the moment, but you can leave a message on 07984 967 708 giving your first name and a contact number. A professional or senior volunteer will call you back as soon as is practicable.

You can also email, and they will respond as soon as possible.

SANEline offers emotional support and information from 4.30pm-10.30pm, 365 days a year.
0300 304 7000

Shelter – Homelessness support
0808 800 4444 – open every day, 8am – 8pm on weekdays, 9am – 5pm on weekends

LGBT+ Advice service
08000 50 20 20 – advice line available Monday to Friday, 9.30am-4.30pm

The Silver Line
If you are over 55, the Silver Line is there 24 hours a day, 365 days a year to provide information, support and friendship.
0800 4 70 80 90

Switchboard – the LGBT+ helpline
Available from 10am–10pm, 365 days a year, to listen to any problems you’re having. All phone operators identify as LGBT+
0300 330 0630
You can also email – emails are typically answered within 3 days
Live chat is also available on the website from 6.30pm